Privacy Policy

Privacy Policy – Louisville HVAC Pros

Information Collected Automatically
We may collect analytics data directly or use third-party tools (such as Google Analytics) to help us measure traffic and usage trends on our website. These tools collect data sent by your browser or device—such as pages visited and general browsing behavior—to help us improve your experience and the performance of our website.

This data is collected in aggregate and does not include any personally identifiable information (PII). You must explicitly opt in by submitting information via our contact forms, appointment booking widget, or surveys before any PII is collected or stored.

Fraudulent or Misleading Submissions
If you submit information with the intent to defraud, or if your actions result in suspected or confirmed fraud—whether intentional or due to negligence—Louisville HVAC Pros reserves the right to report your information to relevant authorities, including law enforcement, courts, attorneys, or investigators, as permitted by law.

Information Usage, Storage, and Confidentiality
Any Personally Identifiable Information (PII) you share with us—whether via form submissions, emails, phone calls, or voicemails—is treated with strict confidentiality.

We do not sell, rent, share, or distribute your private information unless required by law or with your written consent. Any details you provide for service-related inquiries or scheduling remain private and are used solely for delivering HVAC services and improving your experience.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (e.g., customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Use of Non-Identifying Information
Any testimonials, reviews, photos, messages, or thank-you notes sent to Louisville HVAC Pros may be used for promotional purposes in a non-identifying manner. This means we may quote or reference general feedback without including your full name, address, phone number, or identifiable photos—unless we have your written permission.

You may request, in writing, that none of your content or messages be used for promotional purposes.

Cookies Information
Our website may use cookies—small text files stored on your device—to enhance your browsing experience. These cookies help us track interactions such as clicks, page visits, and user flow to improve the site and its usability.

Cookies do not collect personal data and can be disabled at any time in your browser settings.

Questions or Concerns?
If you have questions about our privacy policy, please contact us at hello@louisvillehvacpros.com with the subject line: “Louisville HVAC Pros Privacy Policy.”

Louisville’s Premier Heating and Air Repair, Maintenance and Installation Company